Returns & Refunds Policy

At KANABA HOME, your satisfaction is our top priority. We are committed to delivering exceptional products and a smooth, transparent shopping experience. Below is everything you need to know about our Delivery and Return Process:

🚚 Delivery Information

 

Delivery Timelines:

• Standard Orders: Delivered across the UAE within 10–15 working days

• Express Delivery (Standard Orders): 5–10 working days

• Custom Orders: 15–30 working days, depending on design complexity

• Projects: Delivered as per agreed timeline and scope

Installation Included:

• Free installation and assembly are provided for all orders within the UAE.

24/7 Customer Support:

• 📱 WhatsApp: +971 55 521 7949

• 📧 Email: info@kanabahome.com

🔁 Returns & Cancellations

 

CASE: 1) Standard Products (Listed Items)

Most of our products are made to order, so we’ve created a fair and transparent return policy.

 

✅ Order Cancellation

• Cancel within 24 hours of placing your order for a full refund (3% processing fee applies)

• After 24 hours, the order enters production and the below conditions apply

🔁Return Scenarios (Within 14 Days of Delivery)

 

✅ Item Not As Described

• Contact Customer Care if the item received differs from the product listing

• Confirmed not as described: Free exchange

• Confirmed as described: No refund

 

✅ Late Delivery

• Standard Orders: If delivery exceeds 30 days from order date → Full refund

• Express Orders:

        • Delayed over 20 days → AED 350 store credit

        • Delayed over 30 days → Full refund

 

✅ Change of Mind

• Within 24 hours from placing the order: Full refund (minus 3% fee)

• After 24 hours from placing the order: Store credit minus production costs

 

✅ Damaged Item on Delivery

• Contact us immediately upon receipt

• Confirmed damage: Free replacement with priority delivery

 

✅ Wrong Size / Fit

• All dimensions are clearly listed — please measure your space carefully

• If the item doesn’t fit due to customer error: Accepted for store credit only minus production costs

 

⚠️ Note: Returns are only accepted within 14 days of delivery. After that, only warranty service may apply.

🛠️ CASE: 2) Custom Orders (Tailored Products)

 

🚫 Non-Refundable:

• Custom-made items are crafted to your specifications and cannot be refunded

• Please double-check all details before confirming your order

 

✅ Order Cancellation

• Cancel within 24 hours of placing your custom order, a store credit refund minus production fees applies.

• After 24 hours of placing your custom order, the order enters production and non-refundable. 

 

✅ Damaged Custom Orders:

• If your custom item arrives damaged, we will remake and replace it free of charge, with expedited delivery

 

✅ Late Custom Order Delivery

• Custom Orders: If delivery exceeds 30 days from order date → Full refund

🚫 CASE: 3) Non-Returnable Items

 

The following items are not eligible for return or exchange:

• Perishables (e.g., plants, flowers)

• Bedding (mattresses, pillows, sheets)

• Rugs and carpets

• Intimate or sanitary items

• Hazardous or flammable materials

• Gift cards

💳 Refund Processing

 

• Approved refunds are issued to your original payment method

• Processing times may vary by bank or payment provider

 

💬 Still waiting on a refund?

📧 Contact us at: info@kanabahome.com

🎁 Gifts

 

• If marked as a gift, returns will be refunded as store credit

• If not marked as a gift, the refund will go to the original purchaser